TotalHome Terms and Conditions

Version 1, published October 17, 2026. Effective date: not set yet.

Draft for attorney review. Highlighted text in brackets is still open and is not final.

Draft v0.1, October 17, 2026. Effective date: [EFFECTIVE DATE]. Applies to everyone who uses TotalHome: Homeowners, Builder Partners and their team members, and Vendors.

In plain English: these Terms are the basic rules for using TotalHome. You can use the platform to care for your home or run your business with us, but you can't copy it, resell it, or build a competing product from it. Our AI and property information are helpful tools, not professional advice. Work in your home is done by independent, licensed professionals. If we ever have a disagreement, we'll try to work it out first, then use individual arbitration. Your role may also have its own agreement (listed in Section 2), which adds to these Terms.

1. Who we are and what these Terms cover

These Terms and Conditions ("Terms") are an agreement between you and TotalHome Inc., a Delaware corporation ("TotalHome," "we," "us," "our"). They cover your use of our websites (including totalhomecorp.com and platform.totalhomecorp.com), our mobile apps, our AI Concierge, and every related feature (together, the "Platform").

By creating an account, checking the box that says you agree, or using the Platform, you accept these Terms and our Privacy Policy. If you don't agree, please don't use the Platform.

If you use the Platform for a company (for example, a Builder or a trade business), you confirm you are allowed to accept these Terms for that company, and "you" includes the company.

2. Other agreements that may apply to you

Depending on how you use TotalHome, you will also accept one of these. Each one adds to these Terms. If one of them conflicts with these Terms, that agreement controls for its subject.

Who you are	Additional agreement	When you accept it
Homeowner using the app on your own	Homeowner App Agreement	When you sign up, and again when you upgrade to the paid app
Homeowner in a maintenance program	Homeowner Subscription Agreement and your Home Schedule	When you approve your home's plan and price
Builder or remodeler partner	Builder Partner Agreement	When your company signs up
Trade vendor	Vendor Agreement	When you accept a Builder's invitation
Builder team member (admin, sales, technician)	These Terms, plus your employer's rules	When you accept your invitation

3. Your account

You must be at least 18 and able to enter a contract.
Give us accurate information and keep it current.
Keep your sign-in details private. Don't share your account or let anyone else use it. You are responsible for what happens in your account.
Tell us right away at legal@totalhomecorp.com if you think someone else got into your account.
Some accounts sign in with a one-time code sent to your email. Keep that email account secure.

4. What you may do with the Platform

We give you a personal, limited, non-exclusive, non-transferable, revocable right to use the Platform for its intended purpose: caring for your own home, or, for business users, serving homes and customers through TotalHome under your agreement with us. That right ends when your account ends.

5. What you may not do

These rules protect TotalHome's work and every other person using it. You agree not to, and not to help or allow anyone else to:

Copy or build a competing product. Copy, imitate or recreate the Platform or any part of it (features, workflows, screens, pricing methods, service catalog, maintenance plans, schedules, data structures or content), or use it, or anything you learn from it, to design, build, train, improve or market a product or service that competes with TotalHome.
Use it to help a competitor. Give a competitor, or anyone working for one, access to the Platform, screenshots, documents, data or know-how from the Platform.
Take it apart. Reverse engineer, decompile, disassemble or try to find the source code, models, prompts or underlying ideas of the Platform, except where a law clearly allows it despite this rule.
Scrape or extract. Use bots, scrapers, crawlers or other automated tools to collect data or content, or download data in bulk, except through features we provide for that purpose.
Train AI on it. Use the Platform, its output, or its data to train or improve any artificial intelligence or machine learning model.
Resell or share. Sell, rent, license, share or provide the Platform to anyone else, or use it to run a service bureau, unless your agreement with us allows it.
Break or bypass it. Interfere with the Platform's security, test it for weaknesses, get around limits (such as AI question limits), or access accounts, homes or data that aren't yours.
Misuse it. Use it for anything illegal, harmful, fraudulent or misleading; upload viruses or harmful code; upload content you don't have the right to share; or harass anyone.
Go around us. Use the Platform to find Homeowners, Builders or Vendors and then deal with them outside the Platform to avoid our fees, except as your agreement with us allows.

These rules continue after your account ends.

6. Who owns what

Ours. The Platform, our software, designs, service catalog, pricing and scheduling methods, AI prompts, plans, documentation, trademarks (including the TotalHome name and logo) and everything we create are owned by TotalHome or our licensors. These Terms don't give you ownership of any of it.

Yours. You keep ownership of content you add, such as photos, notes and messages ("Your Content"). You give TotalHome a worldwide, royalty-free license to host, copy, process, display and use Your Content to run, improve and support the Platform and to provide services to you. This includes sharing it with the Builder, Technicians and Vendors serving your home, as our Privacy Policy explains.

AI Concierge conversations. You agree that TotalHome may keep, review and use your AI Concierge questions, photos and answers to provide and improve its services, including to train and improve TotalHome's own AI tools, as our Privacy Policy describes. If your home is served by a Builder, that Builder may also read them.

Home information. Information about a home (its Digital Twin), including details from public records, aerial images, Technicians' inspections and work history, is part of the Platform and may be used by TotalHome to provide and improve its services. We use and share personal information only as our Privacy Policy describes.

Combined information. We may use information that doesn't identify you (for example, how often water heaters of a given age need service) to improve our services and for other business purposes.

Feedback. If you send us ideas or suggestions, we may use them freely without paying you or giving you credit.

7. AI Concierge and home information are guidance, not professional advice

Our AI Concierge, photo analysis, maintenance plans, cost estimates, capital forecasts and property details are tools to help you understand your home. They can be wrong or incomplete.
They are not a home inspection, engineering, electrical, plumbing, gas, structural, legal, insurance or financial advice. Before acting on anything that affects safety, structure, gas, electricity or a large expense, check with a licensed professional.
In an emergency (fire, gas smell, flooding, electrical danger, carbon monoxide), call 911 or your utility first. The Platform is not an emergency service.
Property details from public records and aerial images may be out of date or wrong. Please correct them in the app.
If you do your own maintenance, you do it at your own risk.
AI questions may be limited by your plan. Messages and photos you send to the AI Concierge are processed by our service providers as our Privacy Policy explains.

8. Work in homes is done by independent professionals

Maintenance and repair work is performed by independent Builder Partners and their Technicians, and by independent Vendors. They are responsible for their own work, licenses, insurance, employees and compliance with the law. TotalHome provides the Platform, billing and support, and does not control how the work itself is done. Your rights for work in your home are set out in your Homeowner Subscription Agreement or in the job you approve. Builder Partners and Vendors are not employees, agents or partners of TotalHome.

9. Payments

Prices, billing and refunds are set out in the agreement for your role and on the screen where you approve a charge. Payments are processed by our payment processor. By adding a payment method, you also agree to the payment processor's terms that apply to you. We don't store full card numbers.

If you have a billing problem, please contact us first at legal@totalhomecorp.com before disputing a charge with your bank. Most problems can be fixed quickly that way.

10. Messages from us

You agree that we can send you emails and in-app messages about your account, visits, billing, security and changes to our terms. These are part of the service and you can't opt out of them while your account is open. You can opt out of marketing emails at any time. We will ask for your separate consent before sending marketing text messages.

11. Third-party services and app stores

The Platform links to or uses services run by others (for example, payment processing and maps). We aren't responsible for them, and their own terms apply.

If you download our app from the Apple App Store or Google Play: these Terms are between you and TotalHome only, not Apple or Google. Apple and Google have no duty to provide support or maintenance for the app, and are not responsible for any claims about it. If the app fails to meet any warranty that applies, you may notify Apple, and Apple may refund the purchase price (if any); Apple has no other warranty obligation. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You confirm you are not in a country under a U.S. government embargo and are not on a U.S. government list of prohibited or restricted parties.

12. Suspending or ending accounts

You may close your account at any time from Account Settings or by contacting us. Any subscription you have ends under its own agreement.

We may suspend or close your account, or limit features, if you break these Terms or another agreement with us, if we suspect fraud or misuse, if required by law, or to protect others. When possible, we'll tell you first and give you a chance to fix the problem.

Sections 5, 6, 7, 13, 14, 15, 16 and 17 continue after your account ends.

13. Disclaimers

We work hard to keep the Platform accurate and available, but it is provided "as is" and "as available." To the fullest extent the law allows, TotalHome disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Platform will be uninterrupted, error-free or secure, or that AI output, estimates or property data will be accurate. Some states don't allow these disclaimers, so some may not apply to you. Any warranty for work in your home is in your Homeowner Subscription Agreement, not here.

14. Limits on our liability

To the fullest extent the law allows:

TotalHome is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if we were told they were possible.
TotalHome's total liability for all claims about the Platform or these Terms is limited to the greater of $100 or the amount you paid TotalHome in the 12 months before the claim.

These limits don't apply where the law doesn't allow them, including for gross negligence, intentional misconduct, or personal injury caused by our negligence.

15. Your responsibility to us

If you are a business user (a Builder Partner, Vendor or their team), you will defend and pay for claims, losses and costs (including reasonable legal fees) brought against TotalHome that arise from your work, your breach of these Terms or your agreement, or your violation of law or anyone's rights. If you are a Homeowner, this applies only to claims caused by your breach of Section 5 or your misuse of the Platform.

16. Resolving disagreements

Please read this section carefully. It affects how disagreements are decided, and waives the right to a jury trial and to class actions.

Talk to us first. Before starting any formal claim, send a written description of the problem to legal@totalhomecorp.com (or our mailing address). We'll both try in good faith to resolve it within 60 days.

Arbitration. If we can't resolve it, any dispute between you and TotalHome about the Platform, these Terms or any related agreement will be decided by binding individual arbitration by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or its Commercial Arbitration Rules if you are a business user). The arbitrator, not a court, decides whether a dispute must be arbitrated. For Homeowners, TotalHome pays AAA filing and arbitrator fees beyond what you would pay to file in court, unless the arbitrator finds your claim frivolous.

Exceptions. Either of us may bring an individual claim in small claims court instead. Either of us may ask a court to stop misuse of intellectual property or a breach of Section 5.

No class actions. Disputes are decided only on an individual basis. Neither of us may bring or join a class, collective or representative action, and the arbitrator may not combine claims of different people.

Opt out. You can opt out of arbitration within 30 days after you first accept these Terms by emailing legal@totalhomecorp.com with your name, address and a clear statement that you opt out. Opting out doesn't affect the rest of these Terms.

If arbitration doesn't apply, disputes go to the state or federal courts in King County, Washington, and we both waive a jury trial.

17. General terms

Governing law. Washington law and the Federal Arbitration Act govern these Terms, without regard to conflict-of-law rules.
Changes. We may update these Terms. For material changes, we'll tell you by email or in the app at least 30 days ahead, and may ask you to accept the new version the next time you sign in. If you don't agree, you may close your account before the change takes effect. Changes don't apply to disputes already started.
Whole agreement. These Terms, the Privacy Policy and the agreement for your role are the whole agreement between you and us about the Platform.
Assignment. You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition or sale of assets.
If a part is invalid, the rest still applies. If we don't enforce a right right away, we can still enforce it later.
Events beyond control. Neither of us is responsible for delays caused by events outside reasonable control (such as storms, outages, or government action).
Electronic agreement. Checking a box or clicking to accept is your electronic signature and is as binding as a signed paper copy. We keep a record of what you accepted and when.

18. Contact us

TotalHome Inc.

20912 NE 117th Street, Redmond, WA 98053

legal@totalhomecorp.com