TotalHome Homeowner App Agreement

Version 1, published October 17, 2026. Effective date: not set yet.

Draft for attorney review. Highlighted text in brackets is still open and is not final.

Draft v0.1, October 17, 2026. Free and paid app plans for Homeowners who use TotalHome on their own. Accepted by checkbox at sign-up (Free) and again at upgrade (Paid).

In plain English: the free app gives you your home's profile, a maintenance plan preview and 10 AI questions in total. The paid app adds up to 100 AI questions a year and more planning tools, billed monthly or yearly until you cancel. You can cancel any time; it stops at the end of the period you paid for. If you join a Builder's maintenance program, the app is included at no charge and your subscription agreement covers it instead.

1. What this agreement covers

This agreement is between you and TotalHome Inc. ("TotalHome," "we," "us"). It covers the TotalHome app and website when you use them on your own, without a maintenance subscription. It adds to our Terms and Conditions and Privacy Policy, which also apply. If there's a conflict, this agreement controls for app plans and app billing.

2. The Free plan

Your home's profile (Digital Twin), started from public records and aerial images and improved by you.
A preview of a recommended maintenance plan and an estimate of first-year costs.
10 AI Concierge questions in total (a one-time allowance, not monthly). After that, you can upgrade to keep asking.
No charge, and no payment method needed.

3. The Paid plan

Everything in Free, plus up to 100 AI Concierge questions per year of your subscription, and [OTHER PAID FEATURES, to be confirmed at launch].
Price: [PRICE, for example $13.99 a month or $139 a year], plus any tax, shown on the upgrade screen before you pay.
How you pay: you upgrade on our website (the app opens it for you), and your payment is processed by our payment processor. We don't sell the paid plan through Apple or Google in-app purchase.
Automatic renewal: your plan renews automatically at the end of each monthly or yearly period and charges your card on file until you cancel. For yearly plans, we'll email you a reminder at least [30] days before each renewal.
Cancel any time in Account Settings or by emailing legal@totalhomecorp.com. Your plan stays active until the end of the period you already paid for, then ends. We don't give partial refunds for unused time, except where the law requires it.
Price changes: we'll tell you at least 30 days before a new price applies, and it takes effect at your next renewal. You can cancel before then.
Failed payments: if a charge fails, we'll try again and let you know. If it still fails, we may move you back to the Free plan.
Unused AI questions don't carry over to the next year.

4. AI Concierge and your home information

The AI Concierge, plans, estimates and property details are guidance, not professional advice (see Section 7 of the Terms and Conditions). For anything involving safety, gas, electricity, structure, or a large expense, check with a licensed professional. In an emergency, call 911 or your utility first. If you do maintenance yourself, you do it at your own risk.

5. Connecting with a Builder Partner

A local Builder Partner may ask to connect with your home, or you may ask one to.

Nothing is shared until you accept. Once you accept, that Builder can see your home's profile and your work history so they can plan and price maintenance for you.
If you don't start a maintenance plan within [60] days, the connection ends automatically and your home goes back to being yours alone. You can also choose to manage your home yourself.
If you join a maintenance program, you'll accept a Homeowner Subscription Agreement for that home. The app is then included at no extra charge for as long as that subscription is active, and we'll cancel any separate Paid plan so you aren't charged twice. [CONFIRM: refund the unused part of a yearly Paid plan in that case.]

6. Larger projects

If you ask about a larger project (for example, a deck or remodel), we pass your request to a Builder Partner as a lead. That project is not a TotalHome service. Any contract, price and payment are between you and the Builder directly.

7. Ending this agreement

You can delete your account at any time from Account Settings. We may end or suspend your account under Section 12 of the Terms and Conditions. If we stop offering the Paid plan, we'll refund any prepaid time you haven't used.

8. Disputes and changes

Disagreements are handled under Section 16 of the Terms and Conditions (talk to us first, then individual arbitration, with small claims court always available). We may update this agreement as described in Section 17 of the Terms and Conditions.

9. Contact

TotalHome Inc., 20912 NE 117th Street, Redmond, WA 98053, legal@totalhomecorp.com.