TotalHome Homeowner Subscription Agreement

Draft v0.1, October 17, 2026. For Homeowners in a Builder-serviced home maintenance program. Accepted by checkbox for each home when the Homeowner approves the plan and price.

1. Who this agreement is between

This agreement is between you, the Homeowner, and TotalHome Inc. ("TotalHome," "we," "us"). It covers one home, the home named on your Home Schedule. If you have more than one home, each home has its own Home Schedule, price and subscription.

The maintenance work is performed by the independent Builder Partner named on your Home Schedule (your "Builder") and its Technicians, and sometimes by independent trade Vendors. TotalHome provides the program, the app, scheduling, billing and support.

This agreement includes your Home Schedule, our Terms and Conditions and our Privacy Policy. If they conflict, this agreement and your Home Schedule control for your maintenance program.

2. Your Home Schedule

When you approve your plan, the app shows your Home Schedule. It lists:

• your home's address and your Builder;
• each service in your plan, how many times a year it is done, and whether it is included in your monthly price ("Subscription") or charged when done ("A la carte");
• your monthly price, your billing date and your start month;
• each service's yearly value (used only if you cancel early, see Section 6);
• your Builder's missed-visit charge, if any (Section 9);
• any service marked "Price coming", which is not part of your price until you approve its price.

You can view your Home Schedule any time in the app. We keep a copy of the version you approved.

3. What's included

• The planned maintenance services on your Home Schedule, done by your Builder's Technician, usually over several visits through the year.
• The supplies and routine parts those services need, as an allowance built into your monthly price.
• Your home's profile (Digital Twin), kept up to date by your Technician and by you.
• The TotalHome app at no extra charge, including the AI Concierge. You'll need it (or the website) to see visits, approve extra work and manage your account.

4. What's not included

Unless you approve it separately:

• repairs, replacement equipment, or parts beyond the allowance;
• emergency service (at launch, TotalHome does not offer 24/7 emergency response; in an emergency, call 911 or your utility);
• home inspections, code compliance checks, or engineering opinions;
• finding or fixing hidden conditions, or testing or removing mold, asbestos, lead, radon, pests or other hazardous materials;
• work on systems not listed on your Home Schedule.

Regular maintenance lowers the chance of problems but can't guarantee that equipment or parts of your home won't fail. Cost forecasts and system-life estimates in the app are estimates only.

5. Price and billing

• One monthly price for your plan, with no line-item breakdown. It's charged automatically to your card on file on the 1st of each month, starting with your first billing date on your Home Schedule. Sales tax is added where it applies.
• Your yearly plan cost is spread evenly across 12 months, even though some services happen early in the year and others later.
• Your price stays the same for your 12-month term, unless you add a service (Section 7). At renewal, we may change the price; we'll tell you at least 30 days before your renewal date.
• If a payment fails, we'll try again over about two weeks and let you know. If your account is more than [30] days past due, we may pause visits until it's paid, and may end this agreement under Section 6.
• Billing questions: please contact us at legal@totalhomecorp.com or in the app before disputing a charge with your bank. TotalHome reviews and approves all refunds. Refunds go back to the card you paid with.

6. Term, renewal and cancelling

• Term. Your plan runs for 12 months from your first billing date.
• Automatic renewal. At the end of each 12-month term, your plan renews automatically for another 12 months at the price we've told you, unless you cancel. We'll email you a reminder at least 30 days before each renewal, with your new price and how to cancel.
• You can cancel any time in the app or by emailing legal@totalhomecorp.com. Cancelling takes effect 30 days after you ask. Visits already booked in those 30 days still happen.
• If you cancel early, you only settle up for work already done. Because your yearly cost is spread evenly, you may have received more service than your payments have covered so far. Your final bill is: the yearly value (from your Home Schedule) of each service visit completed during your current term, minus the monthly payments you've made in that term. If that number is above zero, we charge it to your card on file. If it is zero or less, you owe nothing more. There is no other early cancellation fee. We'll show you the calculation, line by line, before we charge it.

• Cancelling at renewal. If you cancel so that your plan ends on your renewal date, there is no settle-up.
• We may end this agreement if you don't pay, if your home is unsafe for our team, if anyone at the home threatens or harasses our team, or if we stop offering the program in your area. If we end it for a reason that isn't your fault, you owe no settle-up.
• If your Builder leaves TotalHome, we'll arrange another Builder Partner to serve your home on the same terms. If we can't, you may cancel without any settle-up.
• Agreeing to a settle-up charge. By accepting this agreement you authorize TotalHome to charge your card on file for your monthly price, any settle-up amount, and any other charge you approve or that this agreement allows.

7. Changing your plan

• Adding a service. You can ask to add a service (for example, window washing). Its price is shown to you first. If you add it to your subscription, your monthly price goes up by its yearly price divided by 12, and a new 12-month term starts on that date. [OPEN QUESTION, see notes: Karl's rule. Consider not restarting the term.]
• Removing or changing a service. The services in your monthly price are part of this agreement, so you can't remove them on your own in the app. Ask your Builder or contact us. Any change needs a written amendment you accept in the app.
• "Price coming" services. If a service on your plan is waiting for a price, we'll send you the price to approve. It's added only if you approve it.
• Plan updates from your home. If your Technician corrects your home's details (for example, its size), we'll only change your price with your approval.

8. Visits and scheduling

• Your calendar. The app shows which months each service is planned.
• Booked visits. When your Technician's week is set (usually about two weeks ahead), we'll email you the date and a morning or afternoon window. The visit is then booked. You don't need to confirm it. If the time doesn't work, it's up to you to change it.
• Free changes. You can ask for another time or cancel a visit in the app free of charge until 48 hours before the start of your window. If we set or move a date with less notice than that, you'll always have at least 24 hours after we tell you to change it for free. The deadline is shown in the email, in the app, and in a reminder about 3 days before.
• Reminders. We'll email you about 3 days before and the day before each visit.
• When we can't do a task. Sometimes a task can't be done at its visit (for example, a part isn't available, the weather won't allow it, it isn't safe, or you ask us to skip it). We'll move it to a later visit. Moving a task to a later visit doesn't change your price or give a credit, because the task is still part of your plan. If a planned service can't be done at all during your 12-month term for a reason on our side, we'll either do it as soon as we can or credit you its yearly value. If you declined the service, no credit is given. [CONFIRM the credit rule with Chris and Karl.]

9. Access to your home and missed visits

• Giving us access. You agree to give your Technician access during the window we booked. A lockbox is our preferred method. You can also give a door code, have your Builder keep a key, or have someone home. Tell us in the app whether we may service your home when you aren't there.
• Your codes are protected. Door and lockbox codes are stored encrypted and shown only to your assigned Technician around the time of your visit. Please keep them current.
• Missed-visit charge. A Technician's trip is wasted if you change or cancel a visit within the free-change deadline, no one lets us in, or the code is wrong or missing. In that case, we may charge the missed-visit charge on your Home Schedule (usually about 45 minutes of the Technician's time at your Builder's rate; $[AMOUNT] for your home).
• When we may charge for "couldn't get in". Only if the Technician arrived within your booked window (plus 30 minutes), called or texted you from the app, and waited at least 15 minutes. The app records the arrival time and the contact attempt, and the Technician may photograph the front door as proof.
• Your maintenance isn't lost. The missed work is rescheduled. The charge is only for the wasted trip.
• Waivers and questions. Your Builder may waive the charge (for example, the first time). Otherwise it becomes due after 2 business days. During that time, you can tap "Question this charge" in the app, which pauses it until it's reviewed. Refunds are approved by TotalHome under Section 5.
• Missed-visit charges may not be active in your area yet. We'll tell you in the app and by email before they start. [Today the platform switch is OFF.]

10. Extra work you approve

• Quick jobs, a la carte services and quoted jobs (for example, small handyman jobs, a la carte services, or a job quoted by a trade Vendor) are optional. Each shows its price and details before you approve it.
• When you approve, we charge your card on file. The payment is held and isn't released to the Builder or Vendor until 48 hours after the work is marked complete. During that time you can approve it sooner, or tap "Report an issue", which keeps it on hold until it's resolved. If a job is declined or can't be done, you're refunded.
• Larger projects (for example, a deck, kitchen or addition) are passed to your Builder as a lead. They are not part of this agreement or the TotalHome platform. Any contract, price and payment for them are directly between you and your Builder.

11. Your home and safety

• Please tell us about anything that could affect the work or our team's safety (pets, hazards, alarms, recent repairs).
• Keep pets secured during visits. A Technician may skip a task if conditions aren't safe.
• Technicians take photos of your home's systems and of completed work to keep your home's record and to show the work was done. These are private and only shared as the Privacy Policy describes.
• You confirm that you own the home or have the owner's permission for this work.

12. If something isn't right

• Work quality. If a service wasn't done properly, tell us in the app within 30 days. Your Builder will come back and fix it at no charge. This is your main remedy for work quality.
• Damage. If you believe a Technician or Vendor damaged your property, report it within 30 days with photos. Builders and Vendors must carry insurance, and we'll help coordinate the claim.
• Responsibility. Your Builder and any Vendor are responsible for their own work and their Technicians. TotalHome's total responsibility under this agreement is limited to the amount you paid for this home in the 12 months before the claim. This limit doesn't apply to injury or property damage caused by TotalHome's own negligence, or where the law doesn't allow a limit. Section 14 of the Terms and Conditions also applies.

13. Your information

Your Builder, its staff and your Technician can see your home's details, plan, visits and billing status so they can serve you. Vendors see only what a job needs. Our Privacy Policy explains this in full.

14. Disputes, changes and the rest

• Disputes are handled under Section 16 of the Terms and Conditions: talk to us first, then individual arbitration, with small claims court always available.
• Changes to this agreement apply at your next renewal, and we'll tell you at least 30 days ahead. Changes to your own plan need your approval (Section 7).
• Electronic acceptance. Checking the box is your electronic signature. We keep a record of the version you accepted, the time, and your IP address and device.
• Contact: TotalHome Inc., 20912 NE 117th Street, Redmond, WA 98053, legal@totalhomecorp.com.

Home Schedule (generated for each home)